Refund policy
At FlexaRelief, your satisfaction is important to us. We proudly offer recovery and wellness products designed to support your everyday comfort. Because many of our items are personal-use and hygiene-sensitive products (such as compression socks, braces, and massagers), the following policy applies.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please email support@flexarelief.homes with:
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Your order number
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A clear photo or video of the issue
Once approved, we will offer a full refund to your original payment method.
Refunds are typically processed within 1–5 business days, depending on your bank or payment provider.
Lost Packages in Transit
If your tracking information shows no movement for 10 business days after shipment, the package may be considered lost in transit.
In this case, please contact us at support@flexarelief.homes.
We will initiate a trace with the shipping carrier to locate your package. This process takes 2–5 business days.
Once confirmed, we will provide either:
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A free replacement, or
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A full refund, depending on the situation.
Delivered but Missing Packages
If tracking shows your package as delivered but you cannot locate it:
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Please check around your delivery location
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Ask household members or neighbors
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Contact the shipping carrier for assistance