Shipping policy

Thank you for shopping with us. We are committed to delivering your order quickly and safely. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed slightly.

Shipping Times

Estimated delivery times may vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping promotions may be available from time to time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package.

Delays & Lost Packages

We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. If your package is lost or significantly delayed, please contact us and we will do our best to assist.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

Contact Us

If you have any questions about shipping, please contact our customer support team support@flexarelief.homes.